Refund policy

We offer a 30-day money-back guarantee. If FiberBoard isn't right for you, you can request a full refund within 30 days of your order date.

How to request a refund

Refunds are processed by our payment provider and Merchant of Record, Paddle. Visit paddle.net with the email address you used at checkout, or email us at support@splicelog.app and we'll arrange it for you.

Cancelling

You can cancel your monthly subscription at any time from the Plan screen in the app. Your access continues until the end of the period you already paid for. After that you keep viewing and downloading the jobs and cut sheets you already created.

Billing questions

Payment, invoice and tax questions are handled by Paddle. See Paddle's refund policy for their full terms.